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Warranty

 

We made the Rooboard to be unbreakable under normal training conditions. We have not broken one yet – even with a sledge hammer. To date there has been no broken Rooboards – only sore bodies from exertion. We also want our customers to be happy with their Rooboard.

Rooboard® warrants the Rooboard Fitness Deck against breakage due to defects in material and workmanship for the rest of your life from the date of purchase. Please note this only applies to Rooboards purchased through Surfgym or Rooboard USA on Amazon.co.uk and Amazon Europe and Amazon.com

Please note that the odd air bubble in the EVA grip surface when the deck is new, is normal. After a few sessions any small pockets of air will expire completely.

Lost balance pads or balance pads chewed by dogs, are not covered by the warranty. However, if there is a defect with your balance pad(s) we will also replace it free of charge within one year from the date of purchase. The Rooboard carry bag is not covered by the warranty.

Please email connect@rooboard.com with pictures of the damage or defect. We will then contact you immediately with the return shipping address and postage details. Your replacement Rooboard will be shipped as soon as we have tracking confirmation of the return. Rooboard is not responsible for packages lost in transit.

Please make sure to include:

1.       Your complete name, current return address, telephone number and email address.
2.       A brief description of the problem.
3.       A copy of your dated receipt of purchase.